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The ServiceMaster philosophy is expressed in
four objectives:
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Honor God in All We Do
Do the right thing.
Each of us knows the difference between right and wrong.
Through the choices we make every day on the job, we show a
heart-felt concern for the needs and expectations of others.
We do an honest day's work. We tell the truth. We obey the
law. We don't cut corners, even if it puts us at a
competitive disadvantage.
Treat each person with dignity and respect.
No one has to earn the right to be greeted warmly or to be
listened to sincerely. We are each born with a basic dignity
– and we affirm that fundamental goodness in ourselves by
honoring it in others. We value and recognize the
contribution that each person makes to the success of our
team.
Respect each person's spirituality.
We have a deep respect for the many different ways people
experience the divine in their lives. We show our respect by
demonstrating our willingness to accept others' belief
systems as basically sincere, without compromising our own
beliefs.
Protect and maintain our world.
Our world is a marvelous creation. Through our work, we
enhance that beauty, and make the world a more enjoyable
place for all. We use our talents and technologies in a
responsible way – so that future generations will have the
opportunity to experience the world's beauty, too.
Excel with Customers
Serve others as we would be served.
We make an effort to know our customers. We greet them by
name whenever we can. We show that we care about them, by
doing the job right – and by trying to anticipate their
needs. We listen and respond to each customer as an
individual.
Make it easy for the customer.
We help customers take pride, comfort and satisfaction in
their homes and business properties. Thanks to the services
we provide, customers know they have that much less to worry
about. When they call on us, the job gets done – just the
way they expect.
Stand behind our work.
We are experts at what we do. We have the tools and the
training to deliver on the promises we make to customers. We
start each job with the desire to do it right the first
time. If we fall short, we work equally hard to make it
right. We always look for ways to improve our performance.
Help People Develop
Help people to do their best every day.
Because the work we do is important and valuable to our
customers, we make sure that we are prepared to excel. We
make safety a priority. We learn to use our tools and
technologies as they were intended to be used. We listen to
each other's suggestions about ways to improve.
Build proud, dynamic teams.
Whether we work here for a few months, or for our entire
careers, we expect to grow…to become better people by the
time we leave. We love to compete. We love to win. We count
on each person to contribute to the success of the team. We
don't let our teammates down.
Help people reach their goals.
No two people share the exact same goals. Therefore, we
demonstrate our respect for each other by taking the time to
learn each other's goals. We provide honest and constructive
feedback on performance. We challenge and encourage each
other. When we can, we take hurdles out of the way…while
keeping in mind the need to treat everyone fairly and
consistently.
Grow Profitably
Act as good stewards of our investors' capital.
We are in a position of trust. Thousands of good people have
put their hard-earned money in our hands, to earn a return
on their investment. We keep our promises to those people,
by treating their money as if it was our own. We spend and
invest it wisely. We follow the spirit and the letter of the
law in reporting on our financial performance. We do our
jobs the best way we know how – and always with the intent
to make ServiceMaster a better company, one with long-term
staying power.
Constantly improve and innovate.
In part, excellence means never being stagnant. We are open
to new ideas. We look for chances to use new technologies
and processes. We recognize and respond to society's
concerns. We lead, never follow.
Meet our commitments.
When we make a promise, we expect to keep it – whether it's
an earnings projection, a business plan, a project roll-out,
or an individual job order. Our promises provide a link of
trust to our owners, to our customers and to each other. We
honor and respect these people by doing everything in our
power to come through for them.
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